1. Dispatch Time
Once payment for an order is confirmed, the Company will arrange dispatch within 1 to 3 business days. For made-to-order and pre-sale items the production cycle is longer, and the specific dispatch time stated on the product page shall prevail. All orders will be dispatched within 7 to 15 days of payment confirmation.
2. Delivery Coverage and Methods
This website sells to overseas markets and supports cross-border direct shipping. Carriers include but are not limited to DHL, FedEx, UPS and national postal channels; the Company selects the carrier based on the destination and the goods.
As sofas are bulky items, some countries or regions may be served by dedicated sea freight, which takes longer; please check the delivery time stated on the product page before ordering.
3. Shipping Costs
Shipping costs are calculated based on the destination, the weight and volume of the goods and the delivery method; the amount payable is clearly shown on the checkout page. Free-shipping promotions during sales events are subject to the terms stated on the promotion page.
4. Delivery Times
Indicative delivery times are as follows (counted from the date of dispatch, excluding customs clearance):
- Asia: 7 to 15 business days
- North America, Europe and Oceania: 15 to 30 business days
- Other regions: 20 to 45 business days
Delays may occur due to public holidays, extreme weather or customs inspection; such delays shall not be deemed a breach by the Company.
5. Customs Duties and Import Taxes
When a cross-border parcel arrives in the destination country or region, customs duties, VAT or other import taxes may apply. Such charges are borne by the recipient and are subject to local customs regulations. If a parcel is returned or destroyed because the recipient refuses to pay, the related costs will not be refunded.
6. Shipment Tracking
After dispatch, the Company will email the tracking number to the address you provided when ordering; you can use it to check the shipment status on the carrier's website.
7. Damaged or Lost Parcels
Please inspect the parcel on arrival. If the outer packaging is clearly damaged, photograph it as evidence and refuse delivery, and notify us via the “Contact Us” page within 48 hours.
If a parcel is lost in transit, once confirmed by the carrier the Company will reship the goods or issue a full refund.
8. Incorrect Address
If a parcel cannot be delivered, is returned or is destroyed because the address or phone number provided by the recipient is inaccurate, the cost of re-delivery shall be borne by the recipient.